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'Courses'
ISO 9001 is being updated in 2008. Is your organization going to be ready? What will you need to do? What’s the timeline? What will the registrar do when they come to visit? We will walk through the proposed changes with you, and share what you can do now, to be positioned favorably when the standard is released.
Mary McDonald is a member of the United States Technical Advisory Group (US TAG) for ISO 9001, and has insight to the changes being proposed, the reasoning behind it, and how to prepare for a seamless upgrade.
Contact us for more info on how to update your system and streamline your processes!
Consulting Summary:
We’ve worked with a wide variety of clients, analyzing the key processes, suggesting actionable improvements, and working side-by-side with our clients to implement the improvements on an accelerated schedule. If you’re looking to save twice as much money as you spend, give us a call to discuss your needs - no obligations. After all, I’d always accept if someone offers to give me two dollars if I give them one… why wouldn’t you?
Training Summary:
Before a process can be improved, it first needs to be fully understood and a baseline established. This intensive three-day class blends classic classroom instruction with illuminating and fun student workshops to cover the basics of business process management.
Part I: Classroom Instruction
** Voice of the Customer (QFD) to determine customer wants and needs and make decisions when these wants and needs are in conflict;
** Process Mapping to understand all the steps in the process as a prelude to improvement;
** Metrics for all process steps; and
** Improvement without Reengineering.
Part II: Organizational Simulation for several rounds
** Members of the class will be assigned various roles (manufacturing, design/development, sales, and customers)
** Process improvements are done after certain rounds, to allow for cycles of learning in a fun and safe environment
Attendees:
This class has been taught to a variety of groups including production, engineering, and support groups such as accounting, call centers, sales, and facilities services with equal success. Classes that are comprised of existing teams have the highest results, but anyone can benefit from this eye-opening course. This class is offered in-house (maximum class size - 20), and works equally well for established processes and for processes that are just being defined.
Topics:
** Business Processes Definition
** Process Mapping
> What’s the Vision?
> What’s the Mission?
> What Does the Customer Want?
** Business Processes
** Process Improvement
** Process Metrics
** Putting It All Together
Exercises:
** Voice of the Customer / Quality Functional Deployment
** Manufacturing Example
** Service Example
** Design/Development Example
Texts Used:
Class Notes
Duration:
3 days
Part III: On-Site Consultation
Approximately 4-6 weeks after you have completed the course, our team of experts will work with your company and facilitate the teams through the review of the beginning stages of Business Process Management, including understanding your customer’s wants and needs, and help teams to set up a system to break the deadlock of competing priorities; problem solving; management improvement and review; and facilitation. Our facilitators will show each team individually how to overcome the hurdles they are facing and will provide expert guidance on how to implement their own process efficiently and effectively in the company. If requested, our facilitators will also hold mock executive reviews to help the teams prepare for management presentations - highlighting how to present to get the maximum benefit both for the team and for the company executives.
Duration: 2-5 days, depending on client need and size of organization
External offerings — Process Analysis — $299 for two day class in Austin, TX on:
April 10-11, 2007 for the Texas State Auditor’s Office
May 9-10, 2007 for the Texas State Comptroller’s Office
Summary:
One of the most difficult things to do well is determine the root cause of a problem. The true root cause is difficult to determine immediately; it often takes analysis using one or more tools to separate it out from the symptoms or masking factors. Then the question becomes – how do we learn about these tools? Which ones do you use, and when?
The Root Cause Analysis course covers the basics of analysis – identifying why you’re having a problem. This is the prelude to coming up with a solution. We’ll talk about the different ways that you can investigate a problem, and some of the pros and cons of these ways, and what specialized skills may be needed to analyze a process. We’ll also discuss the mechanics of some of the basic tools you can use to determine what the root cause may be.
Root Cause Analysis Tools picks up where the basics of identifying why you’re having a problem left off. We’ll talk about the more sophisticated tools that you can use to investigate a problem, and some of the pros and cons of these ways, and what specialized skills may be needed to analyze a process.
Topics:
** Understand the basics of problem analysis
** Understand how to define a Problem to allow solution
** How to define the problem boundaries
** How to gather data to define the problem
** What data is needed, where to find it, how to interpret it
** Some preliminary tools for determining Root Cause Analysis
> Histograms, check sheets
** Use a variety of tools to determine Root Cause
> Pareto,
> Run and scatter charts
> SPC charts
> Paynter charts
> Cause and effect diagrams (fishbone diagram)
> Questioning to the void (5 whys)
> IS/IS NOT exercise
> Safeguard analysis, change analysis
** Understand which tool to use for varying situations
Duration:
2 days
Don’t have time to take 2 days out of your schedule?
Don’t have enough people to train to make on-site training worthwhile?
Course now available in CD format — Root Cause Analysis
Course now available in CD format — Root Cause Analysis tools
Contact us at info@mcdcg.com for instructions to purchase
Summary:
Gage Repeatability &Reproduceability / MSA is a fun, interactive class that helps attendees to develop an understanding of the Automotive standard ISO/TS 16949 MSA Reference Manual and how it fits into your organization.
In general, you will gain an understanding of the MSA Reference Manual and its impact on your organization’s quality systems. Curious how to implement MSA at your company? This class will show you how! We consult with you prior to the class so we know what works best for your unique needs.
We will move through group activities as well as encourage individual participation to ensure that attendees get hands-on experience implementing these tools.
MSA has direct application to ISO/TS 16949:2002.
Materials:
A programmable calculator or laptop computer is helpful, but not necessary; a basic calculator at minimum is required for each attendee.
We’ll also use some computer programs to demonstrate how to do MSA and Gage R&R — once we have an understanding of how the spreadsheet calculates the various values!
Duration:
8 hours
Also taught as part of the Core Tools class - a 4 hour segment… if you need to know all the ISO/TS requirements, consider Core Tools!
Summary:
This four-hour course will review what is required for PPAP submission at all levels. We review what is needed to submit to customers; how to complete the forms correctly, and what the requirement levels (warrant levels) differences are.
Attendees:
ISO/TS 16949 requires this skill in every department to participate in the process. Attendees include Quality personnel; manufacturing and manufacturing engineering personnel; and management personnel
Topics:
Introduction
Overview / History
Production Part Approval Process Levels
What each level requires
Why it is different from other levels
In-house classes benefit:
Review of company-specific submissions
Texts Used:
Class Notes
Course Duration:
In-house offering: 1/2 day, including review of company-specific examples in class.
Summary:
Disciplined Problem Solving (DPS), also called Team Oriented Problem Solving (TOPS), is a technique used by many companies to ensure that all problems are approached in a consistent, systematic manner. This technique is used by the Ford Motor Company, who developed it as the “8D” approach; Chrysler, who called it the “7D” approach; and many other large corporations such as Motorola, IBM, and Monsanto.
This technique has been used successfully by companies involved in manufacturing, development, sales, and services. It involves the use of a systematic methodology, but unlike similar courses, also addresses the interpersonal skills necessary for a team to be outstanding - brainstorming, consensus building, and active listening.
We’ve participated on several DPSs and are skilled in assisting teams to overcome the traditional hurdles faced by starting members. The class will walk through an actual DPS (Class supplied or, for in-house courses, an option to use a company-specific example) to ‘learn by doing’. This class is highly interactive; participants should arrive ready to learn, adapt, and hone their skills.
Attendees:
Since all types of personnel are tapped to participate in a TOPS team, this course is designed to teach all levels of personnel. Typical attendees are manufacturing and production personnel; equipment and process engineers and technicians; design and development engineers and technicians, and managers.
Topics:
Introduction
Overview
Review of the problem solving steps
Interpersonal Skills Review
Disciplines One through Eight
Implementation
Texts Used:
Class Notes
Course Duration:
1 day
Summary:
Advanced Product Quality Planning, or APQP, is a technique required by ISO/TS 16949 to develop a fully systematized product. The steps for APQP will be covered in detail, including development of a Control Plan. Linkages to other tools (including Design FMEA and Process FMEA) will be highlighted but not taught (see FMEA course for additional information).
Who Should Attend:
Engineers and technicians that participate in or make up the product design and development groups(s). Managers that manage design and development groups.
Topics:
Product Quality Planning Responsibility Matrix
Fundamentals of Product Quality Planning
1. Plan and Define Program
2. Product Design and Development
3. Process Design and Development
4. Product and Process Validation
5. Feedback, Assessment and Corrective Action
6. Control Plan Methodology
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’.
Class Format:
The course includes several interactive exercises that allows the students to develop an APQP methodology and Control Plan during the class.
This class is taught in-house only.
Duration:
1 Day
Summary:
Quality Tools is a basics course for those who are new to the Quality field. It covers what each tool is, which tool to use when, and how to use these tools effectively to ensure efficient solution of a problem or collection of data.
The course will review the basics of Quality by including the need for tools and how to use to the tools to permanently solve problems, identify or prioritize alternatives, and prevent recurrence.
Topics:
** Why Quality is important in your organization
** How to use tools to improve Quality
> Structured Brainstorming
> Check Sheets
> Affinity Diagrams
> Run charts
> Scatter charts
> Pareto analysis,
> SPC charts overview (see SPC course description for full SPC implementation)
> Cause and effect diagrams (fishbone diagram)
> Questioning to the void (5 whys)
> Tree Diagram
> Interrelationship Digraph
> Understand which tool to use for varying situations
Duration:
2 days.
Please note that the “Tools” section of this course may be given as a 1 day refresher course.
Summary:
This course will provide participants with practical skills that apply to all type of projects and enable them to better manage their projects.
Specifically, this course includes the following topics:
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Writing clearly defined project statements (25 words or less);
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Clarifying project objectives with measurable outcomes that align with project statements;
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Developing a project timeline based on available information;
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Breaking a project into smaller tasks;
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Assigning responsibilities;
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Determine the critical tasks path;
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Tracking Progress towards milestones and goals;
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Reporting progress to management and stakeholders;
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Managing multiple projects while maintaining daily workload;
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Clarifying roles and responsibilities and maintaining project status; and
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Running productive project meetings for planning, brainstorming, status updates, and problem solving.
Who Should Attend:
Anyone who is interested in managing their own projects better. This course is not suitable for those preparing for certification; instead, it is aimed towards those who want to work smarter, not harder, and may serve as an introduction to more formalized Project Management courses.
Course Materials:
Course material includes fully annotated presentation material, to allow attendees to focus on what is being taught rather than on taking “good notes”.
Methods of Presentation:
Classroom lecture/discussion; multiple hands-on exercises
Duration:
2.5 days - 36 attendees maximum
Offerings:
State of Texas Auditor’s Office - August 8-9, 2006 SOLD OUT
NEXT OFFERING - TBD. PLEASE CONTACT US FOR MORE INFORMATION ON DATES AND LOCATIONS.
Summary:
This three day interactive course is designed to introduce you to a consistent process for managing any Project in an Organization. It is based on the information in the Project Management Body of Knowledge (PMBOK) from the Project Management Institute, and includes assignments for working through a project from beginning (approval to investigate) to end (closure and handoff). To maximize learning, an actual PM example may be used for in-house courses (in effect, jumpstarting your process by expert facilitation and consultation).
Who Should Attend:
Project Team Leaders (PTL) and Project Team Members (PTM)
Topics:
The course is divided into sections for ease of reference / comprehension. The modules consist of the following:
- Leadership
- Roles and Responsibilities
- Definition of a Project
- Planning of a Project
- Implementation and Management of a Project
- Closure and Phase-over of a Project
Course Materials:
Course material includes fully annotated presentation material, to allow attendees to focus on what is being taught rather than on taking “good notes”.
Format of Class:
This course is uniquely formatted as a “teach/do” class, so as each skill is taught, participants immediately practice that skill with each other. This ensures that attendees have the maximum opportunity to learn the skill and have it critiqued so correct methodology is immediately recognized and encouraged; it also ensures that every participant actively participates in the course. Class exercises are based on interaction exercises, to get attendees to think ‘outside the box’ where project management is concerned. Class is modular, and is given over 3 days.
Methods of presentation include: classroom lecture/discussion, demonstration of concept, and participation exercise (entire class).
Duration:
3 Days
Summary:
Tools for Lean Implementation is an interactive, one day overview of the key Lean Tools used by organizations to prevent waste (non value added activities) in processes, reduce lead times, reduce total cost, achieve just-in-time delivery and continually improve an organization’s bottom line results.
Attendees:
Attendees that will benefit from this course include: continual improvement engineers, quality managers, quality engineers, manufacturing engineers, process owners, supervisors and plant managers. This course is ideal for employee or manager who is interested in reducing waste in processes, decreasing lead and cycle times, reducing costs, increasing value to the customer.
Topics:
Lean Tools Overview:
** Background and history of Lean
** Understanding of key Lean Tools/Methods and their applications
> Kaizen Events
> 5S System
> Mistake Proofing (Poka-Yoke)
> Visual Workplace
> Standardized Work
> Cellular Flow
> Value Stream Mapping
> Quick Changeover - Set Up
> Pull Kanban Systems
> Total Productive Maintenance (TPM)
** How to begin your organization’s transformation
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’.
Workshop Methods:
In addition to ‘classroom instruction’, the course relies heavily on examples from industry that the class is asked to discuss and make determinations on. Our instructors draw on their deep and varied experiences to provide many real-life examples for discussion.
Duration:
1 day
Summary:
Lean ISO QMS Workshop is an interactive, three-day workshop that provides students with the tools to move their organizations beyond mere conformance to ISO 9001:2000 and harness the power of Lean. Students learn through the integration of Lean Implementation Tools that they can establish a continual improvement system that truly improves bottom line results. Lean Implementation focuses on improvement though the elimination of waste in processes. ISO 9001:2000 focuses on continual improvement as an integral part of an organization’s Quality Management System (there are over a dozen requirements for improvement in the standard); ISO 9004:2000 leads beyond implementation to provide ideas for further continual improvement . Lean ISO provides this framework for continual improvement.
This class covers the ISO 9004:2000 standard (with emphasis on the requirements for continual improvement), key Lean Tools for continual improvement, and strategies for integrating the two. A free bonus complimentary 3 hour desk audit/gap analysis is included for ‘in house’ classes. This audit is performed off site prior to the class based on documentation supplied by the organization. This analysis evaluates how well the organization’s current QMS utilizes Lean Methodology and highlights where opportunities exist.
Attendees:
Attendees that will benefit from this course include: quality managers, QMS internal auditors, process owners, supervisors and plant managers. This course is ideal for employee or manager who is interested in implementing an ISO 9001:2000 conforming Quality Management System that goes beyond the requirements, and functions as a continual improvement engine for achieving better bottom line results.
Lean ISO QMS Topics:
Day 1: ISO 9004:2000 Continual Improvement Overview:
** Background and history of the standards
** The Process Approach to Quality Management Systems
** Understanding of each continual improvement requirement in the standard and how to detect conformance
Day 2: Lean Tools Overview:
** Background and history of Lean Enterprise
** Understanding of key Lean Tools/Methods
Day 3: Putting it All Together:
** Understanding how Lean Tools can transform your QMS beyond mere conformance
** Using Lean Tools as part of an Integrated Continual Improvement system
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’. A licensed copy of the relevant standard is also provided, so that each attendee can annotate their standard as the course progresses.
Workshop Methods:
In addition to ‘classroom instruction’, the course relies heavily on examples from industry that the class is asked to discuss and make determinations on. Our instructors are external (registrar) auditors, Plexus certified instructors, and they draw on their deep and varied experiences to provide many real-life examples for discussion.
Duration:
3 days
Summary:
Lean Six Sigma Overview is an interactive, two-day class that provides students with an overview of the effective integration of Lean and Six Sigma tools to drive out waste, reduce variation, improve customer satisfaction and continually improve their organization’s bottom line results. Six Sigma is a management philosophy, first developed at Motorola, which emphasizes setting extremely high objectives, collecting data, and analyzing results as a way to reduce defects in products and services. The Greek letter sigma is used here to denote variation from a standard. The philosophy behind Six Sigma is to systematically eliminate defects in a process in order to get as close to perfection as possible. In order for a company to achieve Six Sigma, it cannot produce more than 3.4 defects per million opportunities. (Source: Definition of “six sigma” copyrighted and used with permission of whatis.com (http://www.whatis.com) and TechTarget Inc.). Lean Enterprise is a set of principles and tools that are used to improve quality, prevent waste, reduce lead time and increase value to the customer. Together, Lean and Six Sigma Tools comprise a powerful continual improvement engine for any organization to achieve world class bottom line results.
Attendees:
Attendees that will benefit from this course include: manufacturing engineers, quality engineers, quality managers, process owners, supervisors and plant managers. This course is ideal for employee or manager who is interested in the following:
** up to 50% process cost reduction,
** cycle-time improvement,
** less material waste,
** a better understanding of customer requirements
** increased customer satisfaction, and
** more reliable products and services.
Lean Six Sigma Topics:
Lean Tools Overview:
** Background and history of Lean Enterprise
** Understanding of key Lean Tools/Methods and their applications
Six Sigma Tools Overview:
** Understanding DMAIC Methodology (Design, Measure, Analyze, Improve, Control)
** Understanding the application for Six Sigma Tools
Combining the Tools:
** Understanding the power of Lean Sigma
** Determining when to use each tool
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’.
Classroom Format:
In addition to ‘classroom instruction’, the course relies heavily on examples from industry that the class is asked to discuss and make determinations on. Our instructors draw on their deep and varied experiences to provide many real-life examples for discussion.
Duration:
2 days
Six Sigma is a management philosophy, first developed at Motorola, which emphasizes setting extremely high objectives, collecting data, and analyzing results as a way to reduce defects in products and services. The Greek letter sigma is used here to denote variation from a standard. The philosophy behind Six Sigma is to systematically eliminate defects in a process in order to get as close to perfection as possible. In order for a company to achieve Six Sigma, it cannot produce more than 3.4 defects per million opportunities. (Source: Definition of “six sigma” copyrighted and used with permission of whatis.com (http://www.whatis.com/) and TechTarget Inc.)
There are two Six Sigma processes: Six Sigma DMAIC and Six Sigma DMADV. Six Sigma DMAIC is a process that Defines, Measures, Analyzes, Improves, and Controls existing processes that fall below the Six Sigma specification. The Six Sigma DMADV (Design for Six Sigma - DFSS) process is slightly different, in that it Defines, Measures, Analyzes, Designs, and Verifies new processes or products that are trying to achieve Six Sigma quality. All Six Sigma processes are executed by individuals who are trained in process improvement tools, often termed Six Sigma Green Belts or Six Sigma Black Belts, and Six Sigma Master Black Belts. These terms are taken from martial arts to signify the individual’s level of expertise, and were originally used by Motorola.
Six Sigma proponents claim that its benefits include:
** up to 50% process cost reduction,
** cycle-time improvement,
** less material waste,
** a better understanding of customer requirements,
** increased customer satisfaction, and
** more reliable products and services.
It is acknowledged that Six Sigma can be costly to implement and can take several years before a company begins to see bottom-line improvements. (Source: Definition of “six sigma” copyrighted and used with permission of whatis.com (http://www.whatis.com/) and TechTarget Inc.)
Many of the tools used by Six Sigma practitioners can be implemented without implementing a full Six Sigma program.
McDonald Group TOOL/COURSE
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Six Sigma Step
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DEFINE
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Process Mapping and Improvement –
Quality Functional Deployment (QFD)
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Determine customer needs
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Process Mapping and Improvement –
Process flowcharting
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Defining Process
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Internal Quality Auditor –
turtle diagram |
Defining Process – SIPOC Diagram
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| Project Management |
Work Breakdown Structure
Resource Analysis
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MEASURE |
Process Mapping and Improvement –
Process flowcharting
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Detailed process map
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Process Mapping and Improvement –
Benchmarking/Competitive Analysis
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Data collection plan
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Measurement Systems Analysis – Gage R&R
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Validate Measurement System
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ANALYZE
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Root Cause Analysis Tools –
Histogram, Pareto, Run Chart, Scatter Plot, Cause and Effect (Fishbone), 5 Whys
Statistical Process Control
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Define performance objectives
Define non-value added steps
Sources of variation
Root Cause Analysis
Determine “vital few” |
Design of Experiments
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Controlling inherent variation
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IMPROVE
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Design of Experiments (DoE)
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Perform DoE
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Failure Mode and Effects Analysis (FMEA)
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Understand areas for improvement/control
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Brainstorming, Mistake Proofing (pokayoke)
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Eliminate possible failure modes
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DoE, pilot studies
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Validate possible solutions
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CONTROL
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Statistical Process Control
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Control variables
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APQP/Control Plan, SPC
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Determine Process Capability
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Project Management – Closure phase
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Hand off project, closure, metrics
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Summary:
Design of Experiments, or DOE, is a method used by engineers and scientists to maximize the knowledge gained from experimental data. This course is designed to minimize the complex theoretical aspects of DOE and focus on the practical uses in industry today. The simplified approach makes it useful for technicians and engineers who are not familiar with advanced statistics to apply the discipline of DOE to their investigations and studies.
Attendees:
DOE classes are typically given to engineers and scientists who are designing or modifying products or processes. Although an understanding of advanced mathematics is not necessary, students should be comfortable with mathematical terms, analysis, and manipulation. This course has been specifically designed for those who need a working knowledge of the application without in-depth knowledge of the mathematical theory behind it.
Topics:
Introduction
Terms used
Overview
Quality Characteristics and Measurements
Analytical Procedure
Practical Application
Two factor experiments
Three factor experiments
Screening Factors
Design Evaluation
Case Studies
Applications
Texts Used:
Class Notes
Text: An Introduction to Design of Experiments: A Simplified Approach by Larry Barrentine
All attendees should have a working knowledge of mathematics (averages, sums, means, etc.), and should bring a calculator, a highlighter, and pencil with eraser to class.
Course Duration:
3 days class instruction, plus one additional consulting day at outset to prepare company-specific examples for use during class. We also recommend one additional day for follow-up, typically one month after class completion. This day allows for review and calibration of attendee’s understanding and application, to ensure that the examples being worked on are using the correct methodology. If class is to be given more than once, it is more cost effective to schedule subsequent classes in monthly intervals and instructor will stay course duration + one day for consultation.
Summary:
Statistical Process Control, or SPC, is a technique used by design, manufacturing, process, and quality engineers to determine whether a process (manufacturing, service) is being run consistently. SPC is implemented to control special processes [processes that are outside of normal variability]. Please see Design of Experiments for controlling or minimizing normal variability.
Attendees:
ISO/TS 16949 requires this skill in every department to participate in the process; however, many other industries have found this course to be especially useful to manufacturing and engineering. Previous attendees have included both manufacturing engineers and production operators; manufacturing support personnel; and equipment engineers and technicians.
Topics:
Introduction
Overview
Measurement Accuracy and Errors
Roundoff Rules
Tolerance
Distributions
Control Charts
p
np
c
u
x-bar, R
Capability and Control
Texts Used:
McDCG Class Notes and Text, Statistical Process Control
Course Duration:
In-house offering: 2 days, plus one additional day at outset to prepare company-specific examples for use in class. Recommended additional day one month after class completion for follow-up review and resetting of group to ensure that the path being worked on is correct. If class is to be given more than once, it is more cost effective to schedule subsequent classes in monthly intervals and instructor will stay course duration + one day for consultation.
Summary:
ISO 14001:2004 Transition Overview is an interactive, one-day class that covers all clauses of the ISO 14001:2004 standard with emphasis on the changes on the 2004 version.
ISO 14001:1996 was revised in November 2004. ISO 14001:2004 includes changes that may significantly affect your organization’s EMS. All ISO 14001:1996 registered organizations must transition to the 2004 version by May 2006. This means that an organization’s internal audit plan must be updated with the new audit criteria by May 2005. ISO 14001:2004 Transition Overview provides the training you will need to adapt the 2004 changes effectively into your organization’s EMS.
This class may also be used to compare how your organization “measures up” to the requirements in the standard. These gaps are identified and summarized by the instructor, giving the class a starting point to begin the journey to ISO 14001:2004 registration.
Through examples and a review exercise, students leave understanding the standard and with ideas about how their organization may benefit from implementation.
Who Should Attend:
This course is useful for employee or manager who is interested in understanding the new ISO 14001:2004 standard, or who wants to review the changes to the standard. Previous attendees have been ‘raring to go’ after taking this course! This course does not require any prior knowledge of ISO 14001 or quality management systems.
Topics:
** History of the ISO 14001 standard
** The process approach
** The all clauses of the ISO 14001:2004 standard with emphasis on the changes to the 2004 version including how to successfully transition to the 2004 version of the standard.
** Review Exercise
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’. A licensed copy of the standard is also provided, so that each attendee can annotate their standard as the course progresses.
Class Format:
In addition to ‘classroom instruction’, the course relies heavily on examples from industry that the class is asked to discuss and make determinations on. Our instructors are external (registrar) auditors, and provide many real-life examples of both effective and ineffective auditing techniques.
Duration:
1 day
Summary:
This interactive, one-day workshop covers a review of all clauses of ISO 14001, including changes to the new editions where applicable.
Within this auditing refresher workshop, attendees learn through examples, through hands-on experience, role playing to emphasize how to effectively audit to this standard. The class covers auditing ruts that experienced auditors get into, and how to pull yourself out and revitalize your style.
Who Should Attend:
This course is useful for any experienced auditor who is interested in refreshing their auditing style, or who wants to review the changes to the standard. It will cover proposed changes if they are available. Previous attendees have been ‘raring to go’ after taking this course! Note: This course is NOT for inexperienced auditors, or auditors who may not be familiar with the ISO 14001 standard already
Topics:
Ruts that auditors fall into
Do you remember that the standard calls THIS out?
Viewing the same things different ways
Are you a ‘good’ audit, or a ‘bad’ audit?
Discussion on checklists - pros and cons
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’. This copyrighted material is provided as part of the course price.
Workshop Methodology:
In addition to ‘classroom instruction’, the course relies heavily on examples from industry that the class is asked to discuss and make determinations on. Our instructors are external (registrar) auditors, and provide many real-life examples of both effective and ineffective auditing techniques.
Finally, attendees are given examples to judge themselves. Each attendee is walked through the scenario and asked to determine what element of the standard is being examined, and whether the scenario conforms to that element. Previous course attendees have stated that this exercise was the single most useful thing to help them in both understanding and implementation of the standard.
Duration:
1 day
(Including Transition to ISO 14001:2004)
Summary:
This interactive, three-day workshop covers all elements of ISO 14001:2004, with emphasis on the changes to the 2004 version.
ISO 14001:1996 was revised in November 2004. ISO 14001:2004 includes changes that may significantly affect your organization’s EMS. All ISO 14001:1996 registered organizations must transition to the 2004 version by May 2006. This means that an organization’s internal audit plan must be updated with the new audit criteria by May 2005.
Attendees of this auditing workshop learn through examples, through hands-on experience, and through role playing. In addition, this workshop will provide the attendees with the guidelines they need to understand the implications of the changes to the 2004 version of the standard.
Attendees:
This course is useful for anyone who is interested in becoming an internal auditor for their company, who wants to thoroughly review and understand the ISO14001:2004 standard, or who wants to understand what they will be audited to by an external registrar or supplier. Manufacturing, administrative, engineering, maintenance and managerial personnel have all taken the course previously and done well with the course material.
Topics:
** Background and History of the Standards
** The all clauses of the ISO 14001:2004 standard with emphasis on the changes to the 2004 version including how to successfully transition to the 2004 version of the standard.
** Auditing techniques
** How to run an effective audit
** Post-audit work
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’. A licensed copy of the ISO 14001:2004 standard is also provided, so that each attendee has their own copy to take notes on and mark up as appropriate.
Workshop Methodology:
In addition to ‘classroom instruction’, the course relies heavily on examples from industry that the class is asked to discuss and make determinations on. Our instructors are external (registrar) auditors who have extensive industry experience, which they draw on to provide real-life examples of both effective and ineffective auditing techniques.
Finally, attendees are given examples to judge themselves. Each attendee is walked through an audit scenario and asked to determine what element of the standard is being examined, and whether the scenario conforms to that element. Previous course attendees have stated that this exercise was the single most useful exercise in the course to help them in both understanding and implementation of the standard.
Duration:
3 Days
Summary:
This interactive workshop covers all elements of ISO 9001 or ISO/TS 16949, including changes to the new editions where applicable.
Attendees at this auditing workshop learn through examples, through hands-on experience, and through role playing to emphasize the basic tenets of the standard as well as how to effectively audit to this standard.
This course can also be offered as part of the Plexus certified training required by some customers, and tie in with other disciplines such as those required by the automotive industry (PPAP, FMEA, MSA, SPC, APQP)
Attendees:
This course is useful for anyone who is interested in becoming an auditor for their company, who wants to thoroughly review the ISO or TS standard, or who wants to understand what they will be audited to by an external registrar or supplier. Manufacturing, administrative, engineering, maintenance, and managerial personnel have all taken the course previously and done well with the course material.
Internal Quality Auditing Topics
Background and History of the Standards
Each element reviewed in detail
Auditing Techniques
Audit Mechanics
Post audit - What Now?
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’. A licensed copy of the relevant standard is also provided, so that each attendee can annotate their standard as the course progresses.
Workshop Methods:
In addition to ‘classroom instruction’, the course relies heavily on examples from industry that the class is asked to discuss and make determinations on. Our instructors are external (registrar) auditors, Plexus certified instructors, and they draw on their deep and varied experiences to provide many real-life examples of both effective and ineffective auditing techniques.
Finally, attendees are given examples to judge themselves. Each attendee is walked through an audit scenario and asked to determine what element of the standard is being examined, and whether the scenario conforms to that element. Previous course attendees have stated that this exercise was the single most useful exercise in the course to help them increase in both understanding and implementation of the standard.
Duration:
2.5 days for ISO 9001:2000; 3 days for experienced auditors for ISO/TS; and 4 days for new ISO/TS auditors.
Currently Scheduled Offerings:
ISO/TS 16949 Internal Auditor Training - Austin, Texas - 2 days (7/25/07 - 7/26/07)
Contact us for more information or to register!
Summary:
This course is designed to help auditors succeed in the modern work environment by presenting common sense approaches to interpersonal communication. The course provides insight into the key dynamics of communication that determine successful audit work. This course prepares auditors to prosper by understanding that good audits include not only good data and analysis, but effective communication as well. Additionally, the course should include the following topics:
Who Should Attend:
This course is useful for employee or manager who is interested in understanding how to perform an audit better, or who wants to be more effective in their techniques. Rather than focus solely on the technical requirements of the standard, attendees will be able to learn techniques to allow them to penetrate the ‘invisible veil’ around an auditee - the veil of silence, or fear, or mistrust.
Topics:
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Key communication challenges facing an auditor
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How personality types affect auditor-client relationships
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Non-verbal communication cues and appropriate counter-measures
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Key communication factors for developing and conducting successful briefings and meetings
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Methods to improve listening skills
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Key elements in small and large group dynamics and how they can affect audit engagements.
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Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’.
Class Format:
In addition to ‘classroom instruction’, the course relies heavily on examples that the class is asked to discuss and make determinations on. Much of our time is spent in role play, review of character, and discussion of alternatives for a given situation.
Duration:
2 days
Summary:
This interactive workshop covers all elements of ISO 9001 or ISO/TS 16949, including changes to the new editions where applicable.
Attendees at this auditing workshop learn through examples, through hands-on experience, and through role playing to emphasize the basic tenets of the standard as well as how to effectively audit to this standard.
This course can also be offered as part of the Plexus certified training required by some customers, and tie in with other disciplines such as those required by the automotive industry (PPAP, FMEA, MSA, SPC, APQP)
Attendees:
This course is useful for anyone who is interested in becoming an auditor for their company, who wants to thoroughly review the ISO or TS standard, or who wants to understand what they will be audited to by an external registrar or supplier. Manufacturing, administrative, engineering, maintenance, and managerial personnel have all taken the course previously and done well with the course material.
Internal Quality Auditing Topics
Background and History of the Standards
Each element reviewed in detail
Auditing Techniques
Audit Mechanics
Post audit - What Now?
Course Materials:
Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’. A licensed copy of the relevant standard is also provided, so that each attendee can annotate their standard as the course progresses.
Workshop Methods:
In addition to ‘classroom instruction’, the course relies heavily on examples from industry that the class is asked to discuss and make determinations on. Our instructors are external (registrar) auditors, Plexus certified instructors, and they draw on their deep and varied experiences to provide many real-life examples of both effective and ineffective auditing techniques.
Finally, attendees are given examples to judge themselves. Each attendee is walked through an audit scenario and asked to determine what element of the standard is being examined, and whether the scenario conforms to that element. Previous course attendees have stated that this exercise was the single most useful exercise in the course to help them increase in both understanding and implementation of the standard.
Duration:
2.5 days for ISO 9001:2000; 3 days for experienced auditors for ISO/TS; and 4 days for new ISO/TS auditors.
Currently Scheduled Offerings:
ISO/TS 16949 Internal Auditor Training - Austin, Texas - 2 days (7/25/07 - 7/26/07)
Contact us for more information or to register!
Summary:
Failure Mode and Effects Analysis, or FMEA, is used by design, manufacturing, process, and quality engineers to determine that failure modes have been addressed in the appropriate stages (either design or process) of manufacture. It allows these employees to assess current techniques for detection (testing, inspection, etc.) to determine if these techniques are adequate; and allows them to prioritize which failure modes need to be addressed via a numerical ranking. FMEA also highlights potential failure modes that have not yet occurred, and designs out these modes to prevent future failures.
Attendees:
ISO/TS 16949 requires this skill in every department to participate in the process; however, many other industries have found this course to be especially useful to engineers/technicians that design or support the manufacturing process; Quality groups that support manufacturing, including both engineers and inspectors; manufacturing; materials; logistics; purchasing; field services; sales; suppliers; maintenance; and shipping/receiving. All groups mentioned above are typical members of the design FMEA, the process FMEA, or both.
Topics:
Introduction
Overview / History
Design FMEA
** Key Elements
** 5 Steps in the Design FMEA Process
** Examples from Industry
** Interactive Workshop - Generic; Interactive Workshop - Industry Specific
Process FMEA
** Key Elements
** Steps in the Process FMEA Process
** Examples from Industry
** Interactive Workshop - Generic; Interactive Workshop - Industry Specific
In-house classes benefit:
Review of company-specific designs and processes, mapping onto FMEA form
Texts Used:
Class Notes
Course Duration:
In-house offering: 2 days, plus one additional day at outset to prepare company-specific examples for use in class. Recommended additional day one month after class completion for follow-up review and resetting of group to ensure that the path being worked on is correct. If class is to be given more than once, it is more cost effective to schedule subsequent classes in monthly intervals and instructor will stay course duration + one day for consultation.
Note: Course can be given as a one day Design FMEA course, or as a one day Process FMEA course. These one day courses require ½ day for example preparation, and the follow-up day is still strongly recommended.
Summary:
Everyone - managers and non-managers alike - needs basic management skills. Each of us is put into positions on a daily basis where we need to communicate our position, involve others in decision-making, or get others to cooperate with us.
This course gives each attendee the tools to accomplish this more effectively. Every employee needs to be coached - and that includes managers!
Although each of us is born with some innate skills, everyone can use some coaching on how to develop our skills to be a better manager. Our course not only explores what our definition of “better” manager is, we give you the skills you need in order to improve you skills - no matter what your level of expertise is. This modular course teaches new managers and supervisors how to develop the critical skills they need in order to become the best they can be.
Who Should Attend:
Managers
Supervisors
Anyone who wants to improve their interpersonal skills!
Topics:
How To:
** Plan
** Delegate
** Give Instructions
** Get Cooperation
** Solve Problems
** Staff
** Train
** Motivate
** Counsel
** Improve
** Coach
** Handle Pressure
Class Format:
This course can be taken as a continuous three-day course or taught in-house as a series of topics (see Topics). After learning these skills, managers and supervisors have the skills they need to make improvements in the way that they interact with others - their managers, their peers, and their employees. This intensive three-day workshop combines humor, role playing, and interaction with the basic management concepts that will allow any supervisor or manager to defuse tense situations and handle “trouble” employees. This course is offered as an in-house course only.
Duration: 3 Days
Interested in learning more about some of our most popular courses? Why not buy the course overview and learn it in the comfort of your own office?
Root Cause Analysis - 60 minute audio, with accompanying handouts
Root Cause Analysis Tools - 60 minute audio, with accompanying handouts
Buy both and save!
Root Cause Analysis and Root Cause Analysis Tools - 2 CDs, 2 workbooks
Integrating Quality, Environmental, Health, and Safety Systems - 468 pages, 8.5×11 format, with CD of checklists
Tame Procrastination for Good! Teleseminar - 40 min recording of live seminar on the background for procrastination, the causes of procrastination, and how to eliminate or minimize procrastination in your life.
Summary:
Seven Intelligences and how to acknowledge these to bring out the best in employees is based on the work by Dr. Howard Gardner, who first developed the notion of different intelligences.
This work is laid out to identify the strengths of an individual, in seven key areas:
> words (linguistic intelligence)
> numbers or logic (logical-mathematical intelligence)
> pictures (spatial intelligence)
> music (musical intelligence)
> self-reflection (intrapersonal intelligence)
> a physical experience (bodily-kinesthetic intelligence)
> a social experience (interpersonal intelligence)
This fun and interactive session will provide each individual with a test that will pinpoint their areas of strength, and also highlight famous (and infamous) people who possess more than their fair share of these traits. People who can identify with multiple greatness quotients can then move forward to understand how to leverage these strengths and contribute in their areas of skill/expertise to become key contributors to their organization.
Did you ever wonder what makes someone tick? How to motivate them? How to bring them out of the doldrums, or focus them on a goal? This course will show you how.
** Many attendees have found that in addition to this course is helpful in dealing with other employees, it also provided them with key insights on other important people in their lives - their spouse, children, or friends!
Course duration:
1 day
Presentation:
Camp WorldWIT, IL
eWomen Network, TX
TIme Balance ™ is a simple program that allows you to analyze your Outlook calendar via our Excel program, to determine where you spend your time vs. where you should be spending your time. When you answer a few simple questions about your highest priority issues, and provide your Outlook calendar, we’ll do the analysis and also provide you with a personalized list of actions to take - immediately - to gain back time in your day.
And who can’t use some additional time in their day?
Summary:
Teamwork and Teambuilding focuses on encouraging each attendee to become a contributing and important part of the team. This course also focuses on team leadership and shared leadership within each team to make it an ideal source of information for improving individual leadership skills in a team setting.
Attendees:
All members of a team benefit from attendance at this course, and if teams are sent as a group it maximizes the learning process; however, individuals from various teams also benefit from this experience.
Topics:
The difference between Groups vs. Teams
Team Skills — Team Planning
Team Leadership — Shared Leadership
Visualization and Practice
Building Confidence
Team Goal Setting
Superteam Model
Interpersonal Skills Development
Conflict Resolution Styles
Accommodating
Avoiding
Win/Lose
Compromising
Problem Solving
Positive Communication of Negative Behaviors
Perspectives on your Job
Team Problem Solving Techniques
Building Trust in Teams
Accentuate the Positive
Texts Used:
Class Notes
Course Duration:
2 days
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