Summary:

One of the most difficult things to do well is determine the root cause of a problem. The true root cause is difficult to determine immediately; it often takes analysis using one or more tools to separate it out from the symptoms or masking factors. Then the question becomes – how do we learn about these tools? Which ones do you use, and when?

The Root Cause Analysis course covers the basics of analysis – identifying why you’re having a problem. This is the prelude to coming up with a solution. We’ll talk about the different ways that you can investigate a problem, and some of the pros and cons of these ways, and what specialized skills may be needed to analyze a process. We’ll also discuss the mechanics of some of the basic tools you can use to determine what the root cause may be.

Root Cause Analysis Tools picks up where the basics of identifying why you’re having a problem left off. We’ll talk about the more sophisticated tools that you can use to investigate a problem, and some of the pros and cons of these ways, and what specialized skills may be needed to analyze a process.

Topics:

** Understand the basics of problem analysis
** Understand how to define a Problem to allow solution
** How to define the problem boundaries
** How to gather data to define the problem
** What data is needed, where to find it, how to interpret it
** Some preliminary tools for determining Root Cause Analysis

> Histograms, check sheets

** Use a variety of tools to determine Root Cause

> Pareto,
> Run and scatter charts
> SPC charts
> Paynter charts
> Cause and effect diagrams (fishbone diagram)
> Questioning to the void (5 whys)
> IS/IS NOT exercise
> Safeguard analysis, change analysis

** Understand which tool to use for varying situations

Duration:

2 days

Don’t have time to take 2 days out of your schedule?

Don’t have enough people to train to make on-site training worthwhile?

Course now available in CD format — Root Cause Analysis

Course now available in CD format — Root Cause Analysis tools

Contact us at info@mcdcg.com for instructions to purchase