Summary:

Quality Tools is a basics course for those who are new to the Quality field. It covers what each tool is, which tool to use when, and how to use these tools effectively to ensure efficient solution of a problem or collection of data.

The course will review the basics of Quality by including the need for tools and how to use to the tools to permanently solve problems, identify or prioritize alternatives, and prevent recurrence.

Topics:

** Why Quality is important in your organization
** How to use tools to improve Quality

> Structured Brainstorming
> Check Sheets
> Affinity Diagrams
> Run charts
> Scatter charts
> Pareto analysis,
> SPC charts overview (see SPC course description for full SPC implementation)
> Cause and effect diagrams (fishbone diagram)
> Questioning to the void (5 whys)
> Tree Diagram
> Interrelationship Digraph
> Understand which tool to use for varying situations

Duration:

2 days.

Please note that the “Tools” section of this course may be given as a 1 day refresher course.