Summary:

Everyone - managers and non-managers alike - needs basic management skills. Each of us is put into positions on a daily basis where we need to communicate our position, involve others in decision-making, or get others to cooperate with us.

This course gives each attendee the tools to accomplish this more effectively. Every employee needs to be coached - and that includes managers!

Although each of us is born with some innate skills, everyone can use some coaching on how to develop our skills to be a better manager. Our course not only explores what our definition of “better” manager is, we give you the skills you need in order to improve you skills - no matter what your level of expertise is. This modular course teaches new managers and supervisors how to develop the critical skills they need in order to become the best they can be.

Who Should Attend:

Managers

Supervisors

Anyone who wants to improve their interpersonal skills!

Topics:

How To:

** Plan
** Delegate
** Give Instructions
** Get Cooperation
** Solve Problems
** Staff
** Train
** Motivate
** Counsel
** Improve
** Coach
** Handle Pressure

Class Format:

This course can be taken as a continuous three-day course or taught in-house as a series of topics (see Topics). After learning these skills, managers and supervisors have the skills they need to make improvements in the way that they interact with others - their managers, their peers, and their employees. This intensive three-day workshop combines humor, role playing, and interaction with the basic management concepts that will allow any supervisor or manager to defuse tense situations and handle “trouble” employees. This course is offered as an in-house course only.

Duration: 3 Days