Summary:

This course is designed to help auditors succeed in the modern work environment by presenting common sense approaches to interpersonal communication. The course provides insight into the key dynamics of communication that determine successful audit work. This course prepares auditors to prosper by understanding that good audits include not only good data and analysis, but effective communication as well. Additionally, the course should include the following topics:

Who Should Attend:

This course is useful for employee or manager who is interested in understanding how to perform an audit better, or who wants to be more effective in their techniques. Rather than focus solely on the technical requirements of the standard, attendees will be able to learn techniques to allow them to penetrate the ‘invisible veil’ around an auditee - the veil of silence, or fear, or mistrust.

Topics:

Key communication challenges facing an auditor

How personality types affect auditor-client relationships

Non-verbal communication cues and appropriate counter-measures

Key communication factors for developing and conducting successful briefings and meetings

Methods to improve listening skills

Key elements in small and large group dynamics and how they can affect audit engagements.

Course Materials:

Course material includes fully annotated presentation material, to allow the attendees to focus on what is being taught rather than on taking ‘good notes’.

Class Format:

In addition to ‘classroom instruction’, the course relies heavily on examples that the class is asked to discuss and make determinations on. Much of our time is spent in role play, review of character, and discussion of alternatives for a given situation.

Duration:

2 days