Summary:

Disciplined Problem Solving (DPS), also called Team Oriented Problem Solving (TOPS), is a technique used by many companies to ensure that all problems are approached in a consistent, systematic manner. This technique is used by the Ford Motor Company, who developed it as the “8D” approach; Chrysler, who called it the “7D” approach; and many other large corporations such as Motorola, IBM, and Monsanto.

This technique has been used successfully by companies involved in manufacturing, development, sales, and services. It involves the use of a systematic methodology, but unlike similar courses, also addresses the interpersonal skills necessary for a team to be outstanding - brainstorming, consensus building, and active listening.

We’ve participated on several DPSs and are skilled in assisting teams to overcome the traditional hurdles faced by starting members. The class will walk through an actual DPS (Class supplied or, for in-house courses, an option to use a company-specific example) to ‘learn by doing’.  This class is highly interactive; participants should arrive ready to learn, adapt, and hone their skills.

Attendees:

Since all types of personnel are tapped to participate in a TOPS team, this course is designed to teach all levels of personnel. Typical attendees are manufacturing and production personnel; equipment and process engineers and technicians; design and development engineers and technicians, and managers.

Topics:

Introduction

Overview

Review of the problem solving steps

Interpersonal Skills Review

Disciplines One through Eight

Implementation

Texts Used:

Class Notes

Course Duration:

1 day