Consulting Summary:

We’ve worked with a wide variety of clients, analyzing the key processes, suggesting actionable improvements, and working side-by-side with our clients to implement the improvements on an accelerated schedule.  If you’re looking to save twice as much money as you spend, give us a call to discuss your needs - no obligations.  After all, I’d always accept if someone offers to give me two dollars if I give them one… why wouldn’t you?

Training Summary:

Before a process can be improved, it first needs to be fully understood and a baseline established. This intensive three-day class blends classic classroom instruction with illuminating and fun student workshops to cover the basics of business process management.

Part I: Classroom Instruction

** Voice of the Customer (QFD) to determine customer wants and needs and make decisions when these wants and needs are in conflict;
** Process Mapping to understand all the steps in the process as a prelude to improvement;
** Metrics for all process steps; and
** Improvement without Reengineering.

Part II: Organizational Simulation for several rounds

** Members of the class will be assigned various roles (manufacturing, design/development, sales, and customers)
** Process improvements are done after certain rounds, to allow for cycles of learning in a fun and safe environment

Attendees:

This class has been taught to a variety of groups including production, engineering, and support groups such as accounting, call centers, sales, and facilities services with equal success. Classes that are comprised of existing teams have the highest results, but anyone can benefit from this eye-opening course. This class is offered in-house (maximum class size - 20), and works equally well for established processes and for processes that are just being defined.

Topics:

** Business Processes Definition
** Process Mapping

> What’s the Vision?
> What’s the Mission?
> What Does the Customer Want?

** Business Processes
** Process Improvement
** Process Metrics
** Putting It All Together

Exercises:

** Voice of the Customer / Quality Functional Deployment
** Manufacturing Example
** Service Example
** Design/Development Example

Texts Used:

Class Notes

Duration:

3 days

Part III: On-Site Consultation

Approximately 4-6 weeks after you have completed the course, our team of experts will work with your company and facilitate the teams through the review of the beginning stages of Business Process Management, including understanding your customer’s wants and needs, and help teams to set up a system to break the deadlock of competing priorities; problem solving; management improvement and review; and facilitation. Our facilitators will show each team individually how to overcome the hurdles they are facing and will provide expert guidance on how to implement their own process efficiently and effectively in the company. If requested, our facilitators will also hold mock executive reviews to help the teams prepare for management presentations - highlighting how to present to get the maximum benefit both for the team and for the company executives.

Duration: 2-5 days, depending on client need and size of organization

External offerings — Process Analysis — $299 for two day class in Austin, TX on:

April 10-11, 2007 for the Texas State Auditor’s Office

May 9-10, 2007 for the Texas State Comptroller’s Office